What does the status of my order mean?

The status of your order, which can be found on the 'My Orders' page of your account, will indicate the following;

i) Pending (all orders) - the payment has not been processed yet. If you find that the order is still pending after 30 minutes it is likely that the order has failed. Please contact our staff on 01379640052 or via support@animeddirect.co.uk so that they can assist you.

ii) Awaiting prescription from customer (medicinal orders) - the order cannot proceed without a prescription from your vet. You will need to send one to us as soon as you are able to do so in order that it can progress. For more information on why a prescription is needed and how to get it to us please go to the 'Prescriptions' section on this page.

iii) Pending prescription validation by vet (medicinal orders) - our vets are reviewing your prescription before applying it to your account.

iv) Prescription valid (medicinal orders) - a label has been created for the medicine and it now needs to be picked and packed.

v) Processing (non medicinal orders) - the order is ready to be picked and packed.

vi) Complete - the order has been shipped. You should have an email informing you of this which contains a tracking number. The tracking number can also be found on your 'Order Details' in 'My Account'.