Help Center
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Prescriptions
We strongly recommend that you upload a copy of your prescription to the Animed site at the time you place your order. Doing so will mean that we can process your order quickly and efficiently. If you are having difficulty, a guide on how to do this ...
In law, medication for your pet can only be dispensed by us if we are in receipt of a prescription from a UK registered vet for the item(s) you require. Your vet will not need a prescription because they are treating your pet and will have decided on...
Delivery & Returns
As soon as we dispatch an order we will email you to let you know. If you haven’t yet received an email, it means your order is being processed. The email will contain tracking details so that you can track the progress of your delivery with the carrier...
When your order leaves us, you will receive an email which will include your tracking number and a link to the tracking page for your parcel.
General
If you need to cancel your order, please email us at cancel@animeddirect.co.uk or call 01379640052 as soon as possible.
You can use either PayPal or a Mastercard/Visa credit or debit card. If you place the order over the phone with one of our staff, we cannot process the payment by PayPal unless you have set up a PayPal billing agreement when placing an earlier order ...
Website
A payment failure may just be because the details were not entered correctly. Please check that you have provided the correct information before contacting us. If the issue does appear to be a problem with our website then please take a note of the error...
The status of your order, which can be found on the 'My Orders' page of your account, will indicate the following;
i) Pending (all orders) - the payment has not been processed yet. If you find that the order is still pending after 30 minutes it is likely...